Bananachinese’s Weblog

March 17, 2014

Henrik Clausen CEO of Digi Telecommunications… is this still true?

Filed under: Announcement, Life, Malaysia, Repair — Tags: , , , , — bananachinese @ 12:07 am

No. No. No. I’m not going to write anything about Malaysia’s MH370 nor comment on Najib Razak’s government’s handling of the issue.

Anyways, talking about communication…..

Heard a lot of complaints on Digi nowadays and found below comment about Digi service from the internet.

Hey Henrik, is this still a problem for Digi now?

=====

Suganthi Ramalingam (Sue):
DiGi Telecommunications why the yellow man not following me anymore.. out of 10calls, 8calls are dropping. Service is really bad. I am searching high and low for signal everywhere I go. Please follow me, so that I can get good signal.. I miss you yellow man.. Where are you. I need you very badly :(

Digi’s reply:
Hi all, we’re aware of the outage and our engineers are currently troubleshooting the problem. We’d like thank you for your patience while we restore our services
Hi – Can you please restart your phone to acquire the signal again?

To which, there was no reply to.

Suganthi Ramalingam (Sue):
DiGi Telecommunications i restart my phone every day and nothing helps.. this issue have been going on the last few weeks… previously it was only at Nusaputra, Puchong then even in Cyberjaya the problem is occurring. Even those ppl in Seremban are also having this issues. I am from Technical line,.. so please do not give me some suggestions/solution, just to keep me occupied or to keep me happy.. we all know very well you have capacity and bandwith issues. And so called upgrades you are doing at your end is not serving the purpose either. Its either the UAT is not done properly, change is not raised properly or the upgrades are being carried in a haphazard manor I do not know. Either way, you guys needs to do proper Capacity Mgmt, carry out proper UAT and implement proper Change Mgmt processes. majority of your subscribers are not happy with the current service. Just cause they are quiet doesnt mean they are happy, some just port to another carrier or just to frustrated to even say anything. Humble advise, pls establish a quick response team who can work round the clock and have the “Service Improvement plan” drafted out for service restoration, otherwise you are going to loose more clients than you already did… I have been very faithful to the yellow man, it’s been 9years. we have been having a very very long and faithful relationship.. As much as possible, i would love to remain with the yellow man, but if you guys do not fix the issue, guess, I need to look elsewhere, probably the blue or orange man…..

My comments:
We are in the era of smartphones, technically, we do not really need reboot/restart our phones. Even when are signals are at full bar, the problem does happen. Here again, what we are we expecting is not a nimble answer but more for Digi to admit that they are having issues, that you are doing everything you can restore the services. Add more signal towers or signal boosters Malaysia wide, if you have to. Do what it takes, let your customers know, give us a timeline, announce it on tv, FB, media. A real leader has the courage and has the capacity to admit the problems they have and at the same time, has teh confidence and tell us, stay with us, be patient with us, we will get this done. This will prove Digi to be a strong competitor, a responsible provider and a company who cares for their customers and ensures a long lasting trust relationship with the customer. Throw a freebie if you have to. This is where your loyal customers are born, this is where you make your name in the market. I am working for a huge MNC service provider company and I know how tedious is it to keep your customers happy. When there is an outage or service delivery issues, I know how much effort it takes to get that vote of confidence back. Never the less, that is what Service Provider industries are about. Whether you are a Telco, some big MNC company or small time retailers, it is only about one thing, KEEPING YOUR CUSTOMERS HAPPY, at all cost. Your customers either “Break you or Make you”. If you do not take care of your customers, they will run off to other service provider thus affecting the trust we have for Digi not to mention in the drop of sales. Then you will re-invent the wheel and go through a sales frenzy, lower your cost and try to win back the hearts and the cycle continues.

When you CARE for your customers, they will remain with you, no matter how bad the situation can be, cause we know you care and this is just a temporary glitch and you will make the ammendments, the soonest you can, cause you are RELIABLE. And you would definitely win the hearts of millions of Malaysian’s and people will sign up with Digi no matter what the price is and stick by you. That is the difference between a company that is just doing a business for profit sake and a company that still makes a profit but with the needs of the customers, well taken care of. Who you think will win this battle? Who you think, will make profit and emerge as a leader?
The world is emerging and with the Internet hype, and introduction of VoIP, and the emergence of Lync, Skype and Viber, video conferecing and etc.. etc.. things are either getting cheaper or technically “free”, by the minute and if Digi is to stand all and still able to make a profit, you gotta do someting different, think different. Care for your customers and you will win our VOTES and our HEARTS and our MONEY.

Regards
Suganthi Ramalingam
Been faithful to the yellow man the last 9years, don’t make me change. I Love the “Yellow Man”

December 25, 2013

BR1Mful of relief but none for struggling Malaysia SME middle class

Filed under: Economy, Government, Life, Malaysia, Media — Tags: , , , , , , , , , — bananachinese @ 7:12 pm

Here we go again… handout time again.

Good intention, but why not the government of Barisan Nasional think about really giving a useable lifeline to those who can and able to better generate the economy so that those who always received BR1M will not be needing it anymore cos they already can fend for themselves?

Damnit… Why don’t the Najib Razak government give a fishing line to those who will fish, not just handing out them fishes whenever you like it to those marhean to shore up some political uppance over some pakatan! Come to think of it, BR1M is like a shade of UB40

Maybe Najib Razak and his cabinet of the wealthy ministers enjoying annual overseas holidays (on the rakyat’s charge) really do not know the reality on the ground.

Maybe Idris Jala too engrossed with the labs (brings to mind those poor lab rats, sacrificed for somebody’s need to play, oops, experiment). Maybe Pemandu‘s GPS is malfunctioned. One silly elite rich minister also likes study labs… (duh, you mean, you know nothing about your people’s misery until you get installed as Minister, set up labs to test them mice?)

Makes you wonder if BN has really lost it and will be lost forever…

Ain’t it more helpful and more realistic to just allow 15% early EPF withdrawal for those 45 to 49 years old. This more helpful and value added to this group who contributes most to SME middle class economic survival in hard economic times. BRIM is no use to economically aid this entrepreneurially inclined group, don’t the Najib Razak government know?

Hey PM, your economic advisors better not ignore this important group, or your political advisors will have a losing time coming GE.

Germany Deutsche Boerse NYSE

I offer you this FOC advice so that BN can kill 2 birds with one stone. Show some love to your middle class and at the same time you prove to the world that there are still funds in KWSP. That’ll will shut up your detractors.

And we rakyat will have our share of fun watching both sides working really hard for real to win our love.

October 13, 2013

Tired of Malaysian politics? Go to a dressing party instead

So boring Malaysia politics after the GE13.

ZZZZzzzzz….

Even UMNO party election are duuuuullllll…..

So I’m really looking forward to go with my ladies to this dressing party instead… Yup, I’m going underground.

Say hello to me, ya, if we happen to bump into each other there. It’ll be easy to recognise this yellow mellow soul with a red Nexus.

Largest underground fair in Kuala Lumpur 3D art walls

Largest underground fair in Kuala Lumpur 3D art walls

June 3, 2013

BN: To rebuild, to regain or to fall into some blackhole that is the question

Filed under: Citizenry, Malaysia, Media, Politics, Repair — Tags: , , , , , , , , , — bananachinese @ 7:15 pm

After BN’s big loss of face outcome from Malaysia’s 13th General Election, Samy Vellu declared sagely recently that it is time for BN to regain people’s trust.

Hmmm… a bit late there (somebody beat the MIC legend to it in 2010).

Makes one wonder why BN still keep them UMNO cybertroopers who helped Najib Razak to lose face big time (especially in Selangor) by repelling voters below 50s.

Listen up UMNO, MCA, MIC – you better find yourselves some quality social media engagers if you want to stay on to give a good fight in GE14. Otherwise it will be a boring GE for your fading members and our pelancong politik.

Some may ask what about Khairy Jamaludin‘s cyber team? Pooh, pooh, I say. In Twitter, FB, blogs, frankly, the MCA writer of the original rebuilding trust article seems to possess more politically solid content than his army’s.

May 22, 2013

其实是这些家伙在搞鬼

Filed under: Malaysia, Politics, Repair — Tags: , , , , — bananachinese @ 6:17 pm

李素桦律师:“也许马华与民政党的领袖就是要迫使华社看到这样的局面而感到自责与担忧,可是,让他们吃惊的是,大部分受访的华人对这两个政党的成员人不入阁都抱无所谓的态度”。李律师与普罗大众因们在党内部直接参与的关系故以为不入阁是恐吓华社,其实不入阁是对党内元老及社团老大说的,马华与民政做不做部长对普罗大众没直接影响,但对这些元老及社团老大的生意却大有影响。而这些元老,社团老大及区会领袖常常会把某区故意弄输以换取更大的利益,因为黑区没有中央的国州议员所以这些元老,社团老大,丹斯里,拿督及区会领袖的权利最大,权力加上金钱咋事都好办,他们最好他们的堡垒区永远都是反对党赢,所以老蔡深知游戏规则坚持不入阁,看你们这些元老,社团老大,丹斯里,拿督及区会领袖还玩这套花样吗?所以火箭赢了你别以为火炬是神,其实是这些家伙在搞鬼

其实是这些家伙在搞鬼

May 16, 2013

MCA party election 2013

Filed under: Malaysia, Politics, Scandal — Tags: , , , , , , — bananachinese @ 6:41 pm

The going was terrible tough for BN’s hapless candidates from MCA in the recent GE13. And now MCA has to suffer the indignity of having a wet nurse to take care of its transport ministerial post while a ‘new’ coterie of MCA leadership gets itself sorted out in their party election.

For now, it is very interesting to discover that some MCA candidates especially in the Selangor kill zone can still increase their fan base by more than 2,000 votes (all together now…. OOOOOH)

Rawang added 2,842 new fans
Kajang added 2,795 new fans
Balakong added 3,044 new fans
Subang Jaya added 2,689 new fans

I gotta feeling that MCA’s party election’s gonna be fun, fun, fun…

.

May 14, 2013

社社团的棋子

Filed under: Citizenry, Government, Malaysia, Media, Politics, Scandal — Tags: , , , , — bananachinese @ 6:08 pm

马华与火箭只不过是华社社团的棋子,华人社团从团体中栽培出人员送入马华与火箭的竞技场靠着社团支持力出战大选,所以假如有任何笨蛋国州议员请不要责怪马华与火箭应该怪的是我们华社社团,我们华社社团里所谓的“话事人”!他们当然不希望要个翁诗杰,胡逸山,蔡细历这些跟你讲procedure的领袖,他们最好找个江湖老大但是要听他们“进数三分清”的人去做总会长然后做国州议员,然后利用这些公会的名义谋取他们私人公司的利益,他们才不管你国家和公会的利益反正就是“社团的就是我的,我的就是我的”罗国本的爷爷不是罗氏公会的主席(罗老走后罗国本就人走茶凉)廖中莱的岳丈不是李氏公会的话事人这些菜包有何能力上位?郭鹤年要不是靠着他弟弟在马共的地位这些人真正的能力是叉烧包,讲难听点他们只不过是个团体的代理人,华社不能将任何的事情都指责马华!

社社团的棋子

社社团的棋子

马华: 打了小的看到老

Filed under: Announcement, Malaysia, Politics, Scandal — Tags: , , , , , , , , — bananachinese @ 5:32 pm

十五元老催蔡辞职,哈!哈!打了小的看到老,百年道行终露尾,元老才是马华之弱因。铲除劳工党,追击人民党,迫退共产党,败退老英GLC,横跨马华民政,手握巫统,MIC。火箭, 公正幕后大英雄。黑白两道一手握,政,经,文,教归我管。年近百,身家亿。不知足,何苦来。老蔡,老翁捅马蜂窝。大选是热身,这趟才是马华救命争。

哈哈,有人偷了别人的脚车才发觉自己的宾士不见了

15 MCA veterans want to save MCA???

15 MCA veterans want to save MCA???

April 19, 2013

GE13 Malaysia – Don’t sulk just go independent

Malaysians were entertained with some comic relief from those who were not picked by their BN or Pakatan Rakyat political parties as calon for GE13.

Some Malaysians were turned off by these dropped aspirants who brought their little coterie of friends to protest against their parties’ choice.

“Serdang MCA division is up in arms over what it says is the plan of the BN headquarters to field a candidate for the Serdang parliamentary seat. Chinese dailies have speculated that Liew Yuen Keong’s camp is in conflict with party members loyal to former Serdang MCA division chief Yap Pian Hon.”

Hmmmm…. what happened to the declarations such as “I’m loyal to my XYZ party”, “I am doing servicing because I sincerely care”. You lot just disclosed to the whole world that all this time you all were really not doing whatever community work for the sake of the community’s betterment.

Eh, kurang asam… all these time taking free rides using party machinery to push for their personal advantage.

If these people think they are worthy of being elected, these people should just resign from their respective political party, fork out own money to fund their own candidacy as independents.

Don’t la play the sulking baddie and sabotage your own parties’ operations centres… Boleh?

“The division had threatened to boycott the election campaign if it was resolved that Wangsa Maju Barisan Nasional chairman Datuk Mohd Shafei Abdullah were to replace division chief Datuk Yew Teong Look.”

Latest I heard some Subang Jaya friends said that Ong Chong Swen is also going to show her displeasure over being dropped as calon for N31 Subang Jaya. In what way, I wonder. I hope this ex-teacher will not show a bad example to mothers. Shame if this Wanita MCA central committee member behave so.

Selfish and hungry for personal fame, I wonder if their own party members will care to vote for them in coming party elections after the GE.

Ong Tee Keat n Ong Chong Swen

MCA’s Ong Tee Keat and Wanita MCA’s Ong Chong Swen

While we are on this topic, will this MCA man Ong Tee Keat be standing as an independent in Pandan constituency?

March 11, 2013

MCMC are you awake?

Filed under: Government, Malaysia, Media, news, Politics — Tags: , , , , — bananachinese @ 5:01 pm

Dear MCMC,

Instead of thinking to regulate the social media over the coming Malaysia General Elections, I really think you should just do your real job properly and follow the lead from the US.

Sincerely,
BC

Government Takes Legal Action Over Phone Spam

WASHINGTON — The Federal Trade Commission said on Thursday that it had recently filed eight lawsuits in federal courts around the country against companies it accused of ordering or engineering the sending of hundreds of millions of spam text messages to mobile phone users.

In the eight federal civil cases filed across the country in recent days, the F.T.C. named 29 defendants, including 18 individuals, most of whom worked for companies that were hired to send the text messages. One complaint was filed against the operators of one of the Web sites to which consumers were directed by the messages.

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