Bananachinese’s Weblog

March 1, 2010

RHB Investment Bank Bhd better improve their helpdesk!!!

Just got off the telephone after being given stern treatment from RHB Investment Bank Bhd’s Helpdesk.

You see, this banana subscribed to play some shares with the rhbinvest.com. Being a banana, sometimes forgot la my password combination and kena lockout from login.

So I called the Helpdesk telephone number +60 3 9205 1300 as displayed on RHB Investment Bank website.

Guess how long it took before helpdesk answer the telephone?

20 minutes of pure ringing sensation.

The stern voice at the Helpdesk who picked up my call did not even acknowledge my distress. She just curtly told me to login again.

When I tried to find out from her why Helpdesk took so long to answer the phone, she just said many people calling in non-stop. To my remarks that RHB should hire more people to man the helpdesk, she just curtly retorted, “No, No, No.” For a second, I was temporarily teleported back to my fierce SRK teacher’s classroom.

RHB’s Cold Desk (Help Desk is a deviously clever disguise, I must say) must not forget the company giving them their salary is now doing business in the competitve social media age.

2 Comments »

  1. Dear young man,

    I read your complaint about RHB helpdesk. I think you are just getting to know the true color of our Malaysian society. Needless to say when we got ‘Malaysia Boleh’ culture that can happen in so many ways.

    Have you ever tried the Airasia new hotline for customer service for ticketing? When you want to change a booking by calling the hotline, you will be charged as soon as the machine answers you that put you on a forever waiting list with expensive call rate.

    You will be also amazed that the company consistently changed to a new hotline number for about every 6 months to 1 year. Is that how Airasia maximize their profit to offset the cost of giving the lowest airfare tickets?

    There is always a trap that ppl set up for beginners and people who loves to complain. So that they win their money and time altogether.

    Comment by oscark — September 8, 2010 @ 9:48 pm

  2. I share your sentiments on RHB Bank – the worse bank in this country to be dealing with. Disgusts the hell out of me…

    Comment by aklif — April 6, 2011 @ 5:02 pm


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