Bananachinese’s Weblog

March 1, 2010

RHB Investment Bank Bhd better improve their helpdesk!!!

Just got off the telephone after being given stern treatment from RHB Investment Bank Bhd’s Helpdesk.

You see, this banana subscribed to play some shares with the rhbinvest.com. Being a banana, sometimes forgot la my password combination and kena lockout from login.

So I called the Helpdesk telephone number +60 3 9205 1300 as displayed on RHB Investment Bank website.

Guess how long it took before helpdesk answer the telephone?

20 minutes of pure ringing sensation.

The stern voice at the Helpdesk who picked up my call did not even acknowledge my distress. She just curtly told me to login again.

When I tried to find out from her why Helpdesk took so long to answer the phone, she just said many people calling in non-stop. To my remarks that RHB should hire more people to man the helpdesk, she just curtly retorted, “No, No, No.” For a second, I was temporarily teleported back to my fierce SRK teacher’s classroom.

RHB’s Cold Desk (Help Desk is a deviously clever disguise, I must say) must not forget the company giving them their salary is now doing business in the competitve social media age.

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