Henrik Clausen CEO of Digi Telecommunications… is this still true?

No. No. No. I’m not going to write anything about Malaysia’s MH370 nor comment on Najib Razak’s government’s handling of the issue.

Anyways, talking about communication…..

Heard a lot of complaints on Digi nowadays and found below comment about Digi service from the internet.

Hey Henrik, is this still a problem for Digi now?

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Suganthi Ramalingam (Sue):
DiGi Telecommunications why the yellow man not following me anymore.. out of 10calls, 8calls are dropping. Service is really bad. I am searching high and low for signal everywhere I go. Please follow me, so that I can get good signal.. I miss you yellow man.. Where are you. I need you very badly 😦

Digi’s reply:
Hi all, we’re aware of the outage and our engineers are currently troubleshooting the problem. We’d like thank you for your patience while we restore our services
Hi – Can you please restart your phone to acquire the signal again?

To which, there was no reply to.

Suganthi Ramalingam (Sue):
DiGi Telecommunications i restart my phone every day and nothing helps.. this issue have been going on the last few weeks… previously it was only at Nusaputra, Puchong then even in Cyberjaya the problem is occurring. Even those ppl in Seremban are also having this issues. I am from Technical line,.. so please do not give me some suggestions/solution, just to keep me occupied or to keep me happy.. we all know very well you have capacity and bandwith issues. And so called upgrades you are doing at your end is not serving the purpose either. Its either the UAT is not done properly, change is not raised properly or the upgrades are being carried in a haphazard manor I do not know. Either way, you guys needs to do proper Capacity Mgmt, carry out proper UAT and implement proper Change Mgmt processes. majority of your subscribers are not happy with the current service. Just cause they are quiet doesnt mean they are happy, some just port to another carrier or just to frustrated to even say anything. Humble advise, pls establish a quick response team who can work round the clock and have the “Service Improvement plan” drafted out for service restoration, otherwise you are going to loose more clients than you already did… I have been very faithful to the yellow man, it’s been 9years. we have been having a very very long and faithful relationship.. As much as possible, i would love to remain with the yellow man, but if you guys do not fix the issue, guess, I need to look elsewhere, probably the blue or orange man…..

My comments:
We are in the era of smartphones, technically, we do not really need reboot/restart our phones. Even when are signals are at full bar, the problem does happen. Here again, what we are we expecting is not a nimble answer but more for Digi to admit that they are having issues, that you are doing everything you can restore the services. Add more signal towers or signal boosters Malaysia wide, if you have to. Do what it takes, let your customers know, give us a timeline, announce it on tv, FB, media. A real leader has the courage and has the capacity to admit the problems they have and at the same time, has teh confidence and tell us, stay with us, be patient with us, we will get this done. This will prove Digi to be a strong competitor, a responsible provider and a company who cares for their customers and ensures a long lasting trust relationship with the customer. Throw a freebie if you have to. This is where your loyal customers are born, this is where you make your name in the market. I am working for a huge MNC service provider company and I know how tedious is it to keep your customers happy. When there is an outage or service delivery issues, I know how much effort it takes to get that vote of confidence back. Never the less, that is what Service Provider industries are about. Whether you are a Telco, some big MNC company or small time retailers, it is only about one thing, KEEPING YOUR CUSTOMERS HAPPY, at all cost. Your customers either “Break you or Make you”. If you do not take care of your customers, they will run off to other service provider thus affecting the trust we have for Digi not to mention in the drop of sales. Then you will re-invent the wheel and go through a sales frenzy, lower your cost and try to win back the hearts and the cycle continues.

When you CARE for your customers, they will remain with you, no matter how bad the situation can be, cause we know you care and this is just a temporary glitch and you will make the ammendments, the soonest you can, cause you are RELIABLE. And you would definitely win the hearts of millions of Malaysian’s and people will sign up with Digi no matter what the price is and stick by you. That is the difference between a company that is just doing a business for profit sake and a company that still makes a profit but with the needs of the customers, well taken care of. Who you think will win this battle? Who you think, will make profit and emerge as a leader?
The world is emerging and with the Internet hype, and introduction of VoIP, and the emergence of Lync, Skype and Viber, video conferecing and etc.. etc.. things are either getting cheaper or technically “free”, by the minute and if Digi is to stand all and still able to make a profit, you gotta do someting different, think different. Care for your customers and you will win our VOTES and our HEARTS and our MONEY.

Regards
Suganthi Ramalingam
Been faithful to the yellow man the last 9years, don’t make me change. I Love the “Yellow Man”

BN: To rebuild, to regain or to fall into some blackhole that is the question

After BN’s big loss of face outcome from Malaysia’s 13th General Election, Samy Vellu declared sagely recently that it is time for BN to regain people’s trust.

Hmmm… a bit late there (somebody beat the MIC legend to it in 2010).

Makes one wonder why BN still keep them UMNO cybertroopers who helped Najib Razak to lose face big time (especially in Selangor) by repelling voters below 50s.

Listen up UMNO, MCA, MIC – you better find yourselves some quality social media engagers if you want to stay on to give a good fight in GE14. Otherwise it will be a boring GE for your fading members and our pelancong politik.

Some may ask what about Khairy Jamaludin‘s cyber team? Pooh, pooh, I say. In Twitter, FB, blogs, frankly, the MCA writer of the original rebuilding trust article seems to possess more politically solid content than his army’s.

其实是这些家伙在搞鬼

李素桦律师：“也许马华与民政党的领袖就是要迫使华社看到这样的局面而感到自责与担忧，可是，让他们吃惊的是，大部分受访的华人对这两个政党的成员人不入阁都抱无所谓的态度”。李律师与普罗大众因们在党内部直接参与的关系故以为不入阁是恐吓华社，其实不入阁是对党内元老及社团老大说的，马华与民政做不做部长对普罗大众没直接影响，但对这些元老及社团老大的生意却大有影响。而这些元老，社团老大及区会领袖常常会把某区故意弄输以换取更大的利益，因为黑区没有中央的国州议员所以这些元老，社团老大，丹斯里，拿督及区会领袖的权利最大，权力加上金钱咋事都好办，他们最好他们的堡垒区永远都是反对党赢，所以老蔡深知游戏规则坚持不入阁，看你们这些元老，社团老大，丹斯里，拿督及区会领袖还玩这套花样吗？所以火箭赢了你别以为火炬是神，其实是这些家伙在搞鬼

Who’s your social media manager cum listening specialist?

Most, if not all businesses think community metrics equals revenue, ROI, brand equity.

But if you are only basing your success on retweets, influence scores and popularity then you are standing on shaky ground and bound to fall flat on your face.

If your business really want to make it in a social environment, you must

1. Be open to a mindset change

Do you have the guts to listen to what people are really saying about you and your business in the social world?

Any good social media manager or agency or consultant should have the guts and knowledge to provide you the real information, and help you set priorities and decisions for how to best embed social within the DNA of your business.

2. Get real with your team skill set and available resources

If your team doesn’t have the necessary skills to enable successful engagement, then you must either train them or figure out how you are going to obtain the necessary skills from elsewhere eg terminating employees or re-assigning them to different roles. Without the right people to do the planning, integration, execution, listening, engagement and measurement, you will be doomed to continue to struggle.

This is evident In the Malaysia political arena. Political parties’ cybertroopers or social media team would rather go about their happy retweeting, demeaning and scolding peeps whose ideals differ from theirs. It is amazing how BN (UMNO, MCA, etc) is spending much $$$ on their social media and web team to only able to produce numbers of followers, bragging about retweets and top influencers who they are engaging with.

Shockingly, the paymasters didn’t even have the gumption to realise the lack of engagement ability of their social media people.

If you are only talking to yourself all day and ignoring your target audience or leaving them out of conversation because you have no understanding of what they want to talk about or what they need, then it is highly unlikely you will ever see a solid return on that social media and expensive web team you hired.

The BN social media teams are well on their way to being nothing to nobody.

Be good to your business, it is never too late to go get yourself a top social media listener/manager today.

Sabahans, wouldn’t you want to know?

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See if you can sniff out the most important point in below piece of news:

Air crash more than historical event – Jeffrey

KOTA KINABALU: United Borneo Front (UBF) chairman Datuk Dr Jeffrey Kitingan told the court that the air crash on June 6, 1976 that killed former Chief Minister Tun Fuad Stephens and all 10 others on board a Nomad aircraft is more than a historical event.

Jeffrey, 63, said it was a tragedy of huge proportions not only affecting the families of the crash victims but also affecting the State and the future of its people.

He said he did not know the real causes of the incident but he would like to know and was curious to know what really happened on that fateful day.

“I really would like to know what happened before that as it might have significant implications after the event,” Jeffrey said during examination-in-chief by counsel Datuk Simon Shim.

He said from his understanding of the causes of the incident after reading the papers the next day after the crash and also read books about it later, at that time there were people merely speculating as no investigation had been done at that time.

“From what I read, they talked about possibilities such as overloading, pilot error, maybe technical defect.

“These are being speculated upon at that time and when you think about it, this speculation raises more questions than answers,” he said.

Jeffrey was testifying before Justice Dato’ Abdul Rahman Sebli on the on-going hearing of a RM50 million suit brought by Tan Sri Harris Salleh against Sabah Progressive Party (SAPP) president Datuk Yong Teck Lee and the party for allegedly insinuating that he (Harris) was involved in causing the plane crash.

Simon is the counsel for Yong and the party who are the first and second respondents respectively.

Harris, 81, who filed the suit on June 6, last year, is claiming for general damages, aggravated and exemplary damages of not less than RM50 million to be assessed separately against Yong and SAPP as the first and second defendants respectively.

He is also seeking an injunction to restrain the defendants whether by themselves or their servants or employees or agents from printing and publishing further the statements and similar libel in any form or means.
Harris is represented by counsels Yunof Maringking and Trevor Maringking.

To another question from Simon, Jeffrey said he was still interested to know what happened as there had been so many unanswered questions.

“This is a big tragedy involving half of the cabinet ministers and they were supposed to be in Labuan to sign an oil agreement and from what we know, the agreement was not signed and there was a crash including the Chief Minister (CM) who was supposed to sign the agreement.

“And then one week later it was signed by the next CM who took over who was not in that plane and who invited the Petronas chief, the other party to the agreement, out of the plane to another plane.

“So won’t you want to know? Would that not raise so many questions? Would that not lead to so many speculations? Some may even speculate that this incident might have been planned, otherwise why did this tragedy happen? Why was the agreement not signed? Why some people went out of the plane? Why was the agreement rushed when the State and the families were still in mourning?” he questioned.

To a further question from Simon, Jeffrey told the court that on the evening of April 2, 2010, he attended a talk by Tengku Razaleigh Hamzah entitled, ‘Minyak Sabah Siapa Punya?’

In that talk, Jeffrey said Tengku Razaleigh was talking about the history of Petronas such as how Petronas was formed and his role in it and whether the five per cent royalty could ever be changed.

Jeffrey said Razaleigh in his speech had also talked about the air crash which really disturbed him.

“He said he was very sad whenever he comes to Sabah because he was being reminded of this incident and he described that particular happening in which he said he was seated in the plane and was already strapped with his safety belt when Datuk Harris came and invited him out and another person to join him in another plane. He said Datuk Harris invited him to visit his cattle farm in Banggi,” he said.

The defendant’s sixth witness said he had never heard of this information disclosed by Tengku Razaleigh and when he heard it, he was shocked and there were murmuring in the hall and then there was complete silence after that.

He said at that time he was also talking to himself that this could be crucial information, and to find out more on what actually happened that day and before that.

“And it could well lead to the truth and maybe give Sabah the opportunity to go back to the 1976 agreement. I am sure people will be equally shocked by the revelation,” he stressed.

When asked by Simon whether the new information as revealed by Tengku Razaleigh merits a new investigation into the incident, Jeffrey said: “Precisely.”

From this new information, Jeffrey said he thought that the oil royalty agreement might be void.

“It seems to me that there are so many unanswered questions, so many doubts that lead me to believe that if you put together this doubt and this question, you begin to wonder why the oil agreement was not signed in Labuan; why some people left the plane against the protocol; why the plane mysteriously crashed; why certain people left the plane just to see a cattle farm; why these said people survive to sign the agreement; why the agreement was rushed to be signed given the tragedy of such magnitude; why didn’t the state government take the opportunity to bring this to the State Legislative Assembly or the Cabinet before it was signed,” he questioned.

“It seems to me that when you look at the whole scenario before, in between and after the incident, it gives you the feeling that something is at play here, meaning, could the state government be under pressure to succumb to the demand of the federal government?”

He also questioned why would any state government or leader want to surrender or give away fundamental state resource at five per cent?

“Don’t you think this is ridiculous; where is the negotiation? I have not heard of any negotiation about the oil agreement between the state and the federal governments,” he said.

He pointed out that under Article 4 of the Petroleum Development Act, the cash payment to the federal government or the state government is subject to agreement between the parties.

“As I said before, it would be stupid of the state to simply agree to give away this fundamental state resource called oil and gas at merely a payment of five per cent. And not only that – why should the state government in this agreement that they signed even waive the five per cent royalty, meaning you not only give away the oil resources but you also give away a royalty of five per cent and accepted a cash payment of five per cent when you could have 10 per cent even if you have given away the oil for five per cent cash payment.

“So because of this, I tend to believe that there is coercion and pressure from the federal government that leads me to say that this agreement is invalid,” he said.

Meanwhile during cross-examination by Trevor, Jeffrey agreed that those present including him did not ask Tengku Razaleigh about the so-called new information as they would not want to put him in an embarrassing situation in public. He however disagreed with Trevor’s suggestion that there was no direct call from the former for re-investigation since there was already a call made by Yong and that he (Jeffrey) merely supported the call by making the statement on April 6, 2010.

To another question from Trevor, Jeffrey agreed with the counsel’s suggestion that there was an official investigation into the air crash and it was reported in the newspaper at that time.

He disagreed with Trevor’s suggestion that the reason why he and his deputy Daniel John Jambun did not proceed further to insist on the call for re-investigation was because he knew that there was no link at all by the statement of Tengku Razaleigh and the case of the air crash in relation to the plaintiff.

When suggested by Trevor that the second defendant had made a call or invitation to members of UBF which is headed by him to stand under the party in the upcoming general election, Jeffrey said: “I am not aware or seen any such invitation.”

He further disagreed with Trevor’s suggestion that it was in his interest that the second defendant did not lose this case because UBF was working together with the second defendant in the upcoming general election.

Meanwhile, when Yunof suggested that there was silence among the audience who attended Tengku Razaleigh’s talk because most of those in attendance were not yet born when the air crash happened and did not know the facts until the first defendant sensationalised what Tengku Razaleigh revealed in his introductory speech, Jeffrey said he disagreed with the suggestion.

Jeffrey also disagreed with Yunof’s suggestion that since the ownership of petroleum onshore or offshore of Sabah had already been vested into Petronas by virtue of Section 2 of the Petroleum Development Act, there was no need to sacrifice so many leaders in order to force Sabah to sign or accept the five per cent cash payment under the agreement that was supposed to have been signed on June 6, 1976.

System error?

Negri Sembilan MCA chief Dr. Yeow Chai Thiam caused a minor brohaha recently when he disclosed his generous helping an opposition politician’s mother and was not thanked for the assistance. That subtly implied Teo Nie Ching (MP for Serdang) needed to be vocally thankful for his helping her mother who was in need of medical assistance some time ago.

But let us not get caught in the silly business of needing to be publicly thankful or grateful to politicians who offered social welfare/charities as their core business instead of law & policy making.

So for voting rakyat, the most important questions to ask of BN and particularly of MCA are:

1. Why are we having a health system whereby sick people need to get MCA bigwigs’ assistance in order to get proper medical attention”?

2. Is such a system being deliberately created by the BN government so that their party leaders can demonstrate their ‘importance’?

Thanks to a commentator by name of ONG who posted the very pertinent question here

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Hey, I’m not totally against MCA, but if MCA needs to get beyond GE13, its leaders and veterans need to clean up after itself before even thinking of contesting. Wiser for these oldies to just backoff and let new faces rise up to be MCA candidates.

btw, Can somebody clarify if Yeow Chai Thiam is a real doctor who took the hippocratic oath, doctor-patient confidentiality or a PhD graduate?

Hopefully medical doctors today will not take oath-taking as little more than a ritual with little value beyond that of upholding tradition of that time honoured profession.

Being MCA and the sunset of the Chinese cause

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Without the MCA spirit, what its leaders say and do are despised by its own grassroot and the venerable Chinese newspapers.

In the minds of the grassroot, the real MCA man/woman wouldn’t speak of imagined clash of Islam taking over race. Or to imply that Malaysian Chinese ceases to be a Chinese if he/she cannot speak in Mandarin.

MCA leaders have been unthinkingly caught in a bind of its own making that, being MCA was an absolute requirement to fight for a Chinese cause. The trick worked fine, way back in time before negotiating for 1957’s project Merdeka.

But now it is 2011, with courtesy of compulsory basic primary and some secondary schooling, Malaysians have got some education and been taught some academic thinking skills (I hope you have acquired them skills, if not all, some?).

Shall we ask again does the call “MCA fights for Chinese rights” sounds right today, in the dawning of Bangsa Malaysia?

In light of today’s reality, many wondered if there might possibly be a new lifeline lease to MCA, whether if it has leaders of resolute to rejuvenate MCA from the outdated agenda, that being MCA is not an absolute requirement to fight for a Chinese cause.

It is telling that nothing is done by leaders of MCA so far to give it a new lease of life through an updated constitution.

This jives with the groundswell truth that MCA has always been first and foremost to protect their own businesses and the economic returns.

It is a sunset era for MCA leadership of Chua Soi Lek, Ng Yen Yen, Kong Cho Ha, Chor Chee Heung, Liow Tiong Lai… (Go here to fill up with names and worthiness of MCA Central Committee members)

The MCA and JPA scholarship review and appeal yearly special

You would think the MCA youths (overaged, paunches and all) would strategise a better way to show off their updated political skills in this changed political landscape.

Instead,

“MCA Youth secretary-general Datuk Chai Kim Sen said the opposition party was only good at “instigating problems” to curry favour with voters but had so far failed to propose solutions to the annual problem.

“If MCA Youth is a show, then the DAP is its greatest director and actor as well,” he said in a statement today.

Chai said MCA Youth was already busy reviewing scholarship appeals to help “victimised” top students…”

Duh… we all get nostalgic rewinds and replays year after year in the annual JPA scholarship appeals and review saga where students who scored too many A+ were:

1. taught how to fill out forms
2. submit to MCA
3. wait for MCA to review their appeal

Makes one wonder who elected MCA to collect personal data to review the students’ appeal cases.

Also one wonders why can’t the students themselves do the appeal rather than going through the MCA middleman. Like, duh, the students should know how to write and fill out forms and submit it by themselves, right?

Anyways, see extracts from other bystanders and try to figure out some thinking trend of these possible voters below:

You MCA dudes have been ‘handling’ this problem for the past decades without a solution, and you are asking DAP to come up with one? Crazy. (Chan Siang Yen)

What a stupid statement. In a Good government, reviews should NOT EVEN be needed! (EJ)

This PSD and scholarship hiccup is nothing new. It is an annual hiccup – a hiccup /laughing stock which MCA will never be able to overcome. What can the Chinese community hope from MCA? (LA Tan)

MCA, opposition’s role is not to shut up, but to watch and ensure you guys in the ruling party do your work. Busy reviewing? You should be making sure that those cases shouldn’t have happen in the first place. (Danny)

After so many years still fixing in progress? No wonder it is not relevant whether you guys are in cabinet or not? (amino suckers)

MCA has been using people’s emotion for publicity and for its own political mileage. (Gilbert Tan)

I for one am sick of this whole yearly wayang every year where our smartest kids think they deserve a scholarship (based totally on the unholistic evaluation of a single exam) while the government and opposition spar over whether they should get it or not and the rakyat like me fund this whole thing with our tax money without getting a tangible return! (Youdonotknow)

Above comments are extracts from readers comment in The Malaysian Insider article ‘Shut up and let us fix PSD problem, MCA tells DAP’

Guilty. Malaysia Members of Parliament

Was too angry to post anything last few days.

How can one not be angry when a good man was betrayed in death by the laws of the country and a man who caused his sufferings and eventual death was virtually let off with a slap on the wrist? Imagine his family’s feelings at being let down by law.

Read this.

Do you know, we cannot blame the courts or the judge, as they can only be guided by laws set by Parliament. We have to be aware the instrument to protect the country and its people is the Malaysia laws and in this case, the transport laws have not moved with the times!

How come important laws have not been updated before we were told by Najib Razak that we should dream to become a high income nation?

What have all our Member of Parliaments and NGOs been doing all these years? So busy with Barisan Nasional or Pakatan Rakyat partisanship that they neglected to fight to update laws to protect the real rakyat?

Don’t give me the excuse ‘because one is not the government, one cannot do anything’. It is now time to name and find out if any of our MPs has been faithfully ‘memperjuangkan’ laws be updated to protect the rakyat. Let’s see if we can make up even a minimum total of 10% from the 222 MPs in the house fulfiling their responsibility to push for laws updating.

MPs, you are the ones who should say sorry to the nation, you are part of the body responsible that made Malaysians lives cheap enough for hit and run perpetrators all these years.

This coming general election, we must question all election candidates thoroughly before we even consider to donate a vote to them – Ask them bluntly and demand for substantive reply on what will they do to push laws to be updated so that justice can be fair to the people, or a husband, a father, a grandfather like Ong Kim Koon. Rakyat should not be apologetically relegated to just a number in the statistics just because of archaic laws – MPs do you job or risk be replaced in next GE.

Still am very angry.

Washing Yarn Temple

State plots against state
intrigues come thick and fast
but here at Washing Yarn Temple
Xi Shi offers us harmony
a pair of faces can beam
just from turning to glimpse her
while thousands of seasoned troops
ground their weapons and surrender
Fan Li achieved his greatness
by turning away from the world
while Wu Xu had to die
in order to wear down the government
the great river confers a name
upon a place like Zhuji
but this blue mountain has long been known
as a beautiful woman‘s birthplace.