Bananachinese’s Weblog

March 17, 2014

Henrik Clausen CEO of Digi Telecommunications… is this still true?

Filed under: Announcement, Life, Malaysia, Repair — Tags: , , , , — bananachinese @ 12:07 am

No. No. No. I’m not going to write anything about Malaysia’s MH370 nor comment on Najib Razak’s government’s handling of the issue.

Anyways, talking about communication…..

Heard a lot of complaints on Digi nowadays and found below comment about Digi service from the internet.

Hey Henrik, is this still a problem for Digi now?

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Suganthi Ramalingam (Sue):
DiGi Telecommunications why the yellow man not following me anymore.. out of 10calls, 8calls are dropping. Service is really bad. I am searching high and low for signal everywhere I go. Please follow me, so that I can get good signal.. I miss you yellow man.. Where are you. I need you very badly 😦

Digi’s reply:
Hi all, we’re aware of the outage and our engineers are currently troubleshooting the problem. We’d like thank you for your patience while we restore our services
Hi – Can you please restart your phone to acquire the signal again?

To which, there was no reply to.

Suganthi Ramalingam (Sue):
DiGi Telecommunications i restart my phone every day and nothing helps.. this issue have been going on the last few weeks… previously it was only at Nusaputra, Puchong then even in Cyberjaya the problem is occurring. Even those ppl in Seremban are also having this issues. I am from Technical line,.. so please do not give me some suggestions/solution, just to keep me occupied or to keep me happy.. we all know very well you have capacity and bandwith issues. And so called upgrades you are doing at your end is not serving the purpose either. Its either the UAT is not done properly, change is not raised properly or the upgrades are being carried in a haphazard manor I do not know. Either way, you guys needs to do proper Capacity Mgmt, carry out proper UAT and implement proper Change Mgmt processes. majority of your subscribers are not happy with the current service. Just cause they are quiet doesnt mean they are happy, some just port to another carrier or just to frustrated to even say anything. Humble advise, pls establish a quick response team who can work round the clock and have the “Service Improvement plan” drafted out for service restoration, otherwise you are going to loose more clients than you already did… I have been very faithful to the yellow man, it’s been 9years. we have been having a very very long and faithful relationship.. As much as possible, i would love to remain with the yellow man, but if you guys do not fix the issue, guess, I need to look elsewhere, probably the blue or orange man…..

My comments:
We are in the era of smartphones, technically, we do not really need reboot/restart our phones. Even when are signals are at full bar, the problem does happen. Here again, what we are we expecting is not a nimble answer but more for Digi to admit that they are having issues, that you are doing everything you can restore the services. Add more signal towers or signal boosters Malaysia wide, if you have to. Do what it takes, let your customers know, give us a timeline, announce it on tv, FB, media. A real leader has the courage and has the capacity to admit the problems they have and at the same time, has teh confidence and tell us, stay with us, be patient with us, we will get this done. This will prove Digi to be a strong competitor, a responsible provider and a company who cares for their customers and ensures a long lasting trust relationship with the customer. Throw a freebie if you have to. This is where your loyal customers are born, this is where you make your name in the market. I am working for a huge MNC service provider company and I know how tedious is it to keep your customers happy. When there is an outage or service delivery issues, I know how much effort it takes to get that vote of confidence back. Never the less, that is what Service Provider industries are about. Whether you are a Telco, some big MNC company or small time retailers, it is only about one thing, KEEPING YOUR CUSTOMERS HAPPY, at all cost. Your customers either “Break you or Make you”. If you do not take care of your customers, they will run off to other service provider thus affecting the trust we have for Digi not to mention in the drop of sales. Then you will re-invent the wheel and go through a sales frenzy, lower your cost and try to win back the hearts and the cycle continues.

When you CARE for your customers, they will remain with you, no matter how bad the situation can be, cause we know you care and this is just a temporary glitch and you will make the ammendments, the soonest you can, cause you are RELIABLE. And you would definitely win the hearts of millions of Malaysian’s and people will sign up with Digi no matter what the price is and stick by you. That is the difference between a company that is just doing a business for profit sake and a company that still makes a profit but with the needs of the customers, well taken care of. Who you think will win this battle? Who you think, will make profit and emerge as a leader?
The world is emerging and with the Internet hype, and introduction of VoIP, and the emergence of Lync, Skype and Viber, video conferecing and etc.. etc.. things are either getting cheaper or technically “free”, by the minute and if Digi is to stand all and still able to make a profit, you gotta do someting different, think different. Care for your customers and you will win our VOTES and our HEARTS and our MONEY.

Regards
Suganthi Ramalingam
Been faithful to the yellow man the last 9years, don’t make me change. I Love the “Yellow Man”

May 22, 2013

其实是这些家伙在搞鬼

Filed under: Malaysia, Politics, Repair — Tags: , , , , — bananachinese @ 6:17 pm

李素桦律师:“也许马华与民政党的领袖就是要迫使华社看到这样的局面而感到自责与担忧,可是,让他们吃惊的是,大部分受访的华人对这两个政党的成员人不入阁都抱无所谓的态度”。李律师与普罗大众因们在党内部直接参与的关系故以为不入阁是恐吓华社,其实不入阁是对党内元老及社团老大说的,马华与民政做不做部长对普罗大众没直接影响,但对这些元老及社团老大的生意却大有影响。而这些元老,社团老大及区会领袖常常会把某区故意弄输以换取更大的利益,因为黑区没有中央的国州议员所以这些元老,社团老大,丹斯里,拿督及区会领袖的权利最大,权力加上金钱咋事都好办,他们最好他们的堡垒区永远都是反对党赢,所以老蔡深知游戏规则坚持不入阁,看你们这些元老,社团老大,丹斯里,拿督及区会领袖还玩这套花样吗?所以火箭赢了你别以为火炬是神,其实是这些家伙在搞鬼

其实是这些家伙在搞鬼

May 24, 2012

I love democracy, do you?

Filed under: Citizenry, Government, Malaysia, news, Politics — Tags: , , , , — bananachinese @ 7:23 pm

Many displays of democracy nowadays for Malaysians to learn.

How have you enjoyed the spirit and principles of democracy so far?

Here’re a simple issue for you to make into conversation or to reflect upon with your buddies. Or, if you can, throw this question to your current / aspirant Member of Parliament.

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Q: Is this Democracy at work?

“Two anti-Bersih groups have surrounded the vicinity of Bersih co-chairperson Ambiga Sreenevasan’s residence today…”

Source: http://malaysiakini.com/news/198937

vs

“BERSIH 3.0 will take the form of a sit-in (“duduk bantah” in Bahasa Malaysia) on April 28th 2012, and will take place across Malaysia and throughout the world….

Through BERSIH 3.0, we will continue our struggle for clean and fair elections, assembling and expressing our views peacefully as are our rights as enshrined in the Federal Constitution…”

Source: http://bersih.org/?p=4696

April 27, 2012

Who’s your social media manager cum listening specialist?

Filed under: Citizenry, Life, Malaysia, Media, Politics, Repair — Tags: , , , , , , — bananachinese @ 1:59 pm

Most, if not all businesses think community metrics equals revenue, ROI, brand equity.

But if you are only basing your success on retweets, influence scores and popularity then you are standing on shaky ground and bound to fall flat on your face.

If your business really want to make it in a social environment, you must

1. Be open to a mindset change

Do you have the guts to listen to what people are really saying about you and your business in the social world?

Any good social media manager or agency or consultant should have the guts and knowledge to provide you the real information, and help you set priorities and decisions for how to best embed social within the DNA of your business.

2. Get real with your team skill set and available resources

If your team doesn’t have the necessary skills to enable successful engagement, then you must either train them or figure out how you are going to obtain the necessary skills from elsewhere eg terminating employees or re-assigning them to different roles. Without the right people to do the planning, integration, execution, listening, engagement and measurement, you will be doomed to continue to struggle.

This is evident In the Malaysia political arena. Political parties’ cybertroopers or social media team would rather go about their happy retweeting, demeaning and scolding peeps whose ideals differ from theirs. It is amazing how BN (UMNO, MCA, etc) is spending much $$$ on their social media and web team to only able to produce numbers of followers, bragging about retweets and top influencers who they are engaging with.

Shockingly, the paymasters didn’t even have the gumption to realise the lack of engagement ability of their social media people.

If you are only talking to yourself all day and ignoring your target audience or leaving them out of conversation because you have no understanding of what they want to talk about or what they need, then it is highly unlikely you will ever see a solid return on that social media and expensive web team you hired.

The BN social media teams are well on their way to being nothing to nobody.

Be good to your business, it is never too late to go get yourself a top social media listener/manager today.

April 8, 2012

Why your constituents aren’t giving you their vote

Filed under: Citizenry, Government, Malaysia, Politics — Tags: , , , , , , — bananachinese @ 12:59 pm

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Why folks who voted your party in the past are not responding to you as passionately now?

For this Malaysia general election (which date may happen now or later at Mr Najib Razak’s whim/fancy/superstition), it is normal to have candidates and aspiring candidates sweating hot over this issue.

Let me venture some reasons why voters passion diverted:

1.  They didn’t receive your message.
2.  They don’t know you.
3.  Your messengers turned them off

 

Feel free to add more to this list, folks!

February 13, 2012

The trouble with Valentine’s Day in Malaysia

Filed under: Citizenry, Malaysia, Media, Politics — Tags: , , , , , — bananachinese @ 2:51 pm

Why, oh why, nobody in Malaysia media or its band of journalists dare to grab this opportunity to write a good piece on this issue?

Every year we are treated with news of political parties sparring with each other over Valentine’s Day. Some doing so to protect the followers’ faith and the other wanting to appear as liberals to champion for all.

And not helping at all are journalists/reporters who produced fluffy response pieces to this yearly drama.

Hey journos, if you even dare, read below link, maybe this can help you to try to produce an article that can contribute more to make Malaysians more enlightened, ok?

The myth of Valentine’s Day exposed.

Really, the standard of analysis/journalism in newspapers and internet media is rolling down the hill *cue for Adele’s song Rolling In The Deep*.

Pity, our journos must have suffered so much from lowered public esteem that they are unable to see the way to produce international standards journalism/reporting.

I wonder what it will take to get National Union of Journalists (NUJ) to encourage its members, take this opportunity to write pieces to guide children or young adults to be better informed by triggering conversations like:

1) Where did these customs originate?

2) How did we inherit these customs?

3) Where do we find this practiced in our culture?

But, if the newspaper bosses think the current low standards of reporting is the best KPI for Malaysian readers, I rest my case.

For those interested to know more about Valentine Day’s industry (yes, this is a BIG money churner for entertainment/ F&B/ hotel, newspaper and media related businesses), go check out history books and encyclopedias at the library.

December 27, 2011

Sabahans, wouldn’t you want to know?

Filed under: Citizenry, Malaysia, Media, Politics, Repair — Tags: , , , , , , , — bananachinese @ 5:10 pm

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See if you can sniff out the most important point in below piece of news:


Air crash more than historical event – Jeffrey

KOTA KINABALU: United Borneo Front (UBF) chairman Datuk Dr Jeffrey Kitingan told the court that the air crash on June 6, 1976 that killed former Chief Minister Tun Fuad Stephens and all 10 others on board a Nomad aircraft is more than a historical event.

Jeffrey, 63, said it was a tragedy of huge proportions not only affecting the families of the crash victims but also affecting the State and the future of its people.

He said he did not know the real causes of the incident but he would like to know and was curious to know what really happened on that fateful day.

“I really would like to know what happened before that as it might have significant implications after the event,” Jeffrey said during examination-in-chief by counsel Datuk Simon Shim.

He said from his understanding of the causes of the incident after reading the papers the next day after the crash and also read books about it later, at that time there were people merely speculating as no investigation had been done at that time.

“From what I read, they talked about possibilities such as overloading, pilot error, maybe technical defect.

“These are being speculated upon at that time and when you think about it, this speculation raises more questions than answers,” he said.

Jeffrey was testifying before Justice Dato’ Abdul Rahman Sebli on the on-going hearing of a RM50 million suit brought by Tan Sri Harris Salleh against Sabah Progressive Party (SAPP) president Datuk Yong Teck Lee and the party for allegedly insinuating that he (Harris) was involved in causing the plane crash.

Simon is the counsel for Yong and the party who are the first and second respondents respectively.

Harris, 81, who filed the suit on June 6, last year, is claiming for general damages, aggravated and exemplary damages of not less than RM50 million to be assessed separately against Yong and SAPP as the first and second defendants respectively.

He is also seeking an injunction to restrain the defendants whether by themselves or their servants or employees or agents from printing and publishing further the statements and similar libel in any form or means.
Harris is represented by counsels Yunof Maringking and Trevor Maringking.

To another question from Simon, Jeffrey said he was still interested to know what happened as there had been so many unanswered questions.

“This is a big tragedy involving half of the cabinet ministers and they were supposed to be in Labuan to sign an oil agreement and from what we know, the agreement was not signed and there was a crash including the Chief Minister (CM) who was supposed to sign the agreement.

“And then one week later it was signed by the next CM who took over who was not in that plane and who invited the Petronas chief, the other party to the agreement, out of the plane to another plane.

“So won’t you want to know? Would that not raise so many questions? Would that not lead to so many speculations? Some may even speculate that this incident might have been planned, otherwise why did this tragedy happen? Why was the agreement not signed? Why some people went out of the plane? Why was the agreement rushed when the State and the families were still in mourning?” he questioned.

To a further question from Simon, Jeffrey told the court that on the evening of April 2, 2010, he attended a talk by Tengku Razaleigh Hamzah entitled, ‘Minyak Sabah Siapa Punya?’

In that talk, Jeffrey said Tengku Razaleigh was talking about the history of Petronas such as how Petronas was formed and his role in it and whether the five per cent royalty could ever be changed.

Jeffrey said Razaleigh in his speech had also talked about the air crash which really disturbed him.

“He said he was very sad whenever he comes to Sabah because he was being reminded of this incident and he described that particular happening in which he said he was seated in the plane and was already strapped with his safety belt when Datuk Harris came and invited him out and another person to join him in another plane. He said Datuk Harris invited him to visit his cattle farm in Banggi,” he said.

The defendant’s sixth witness said he had never heard of this information disclosed by Tengku Razaleigh and when he heard it, he was shocked and there were murmuring in the hall and then there was complete silence after that.

He said at that time he was also talking to himself that this could be crucial information, and to find out more on what actually happened that day and before that.

“And it could well lead to the truth and maybe give Sabah the opportunity to go back to the 1976 agreement. I am sure people will be equally shocked by the revelation,” he stressed.

When asked by Simon whether the new information as revealed by Tengku Razaleigh merits a new investigation into the incident, Jeffrey said: “Precisely.”

From this new information, Jeffrey said he thought that the oil royalty agreement might be void.

“It seems to me that there are so many unanswered questions, so many doubts that lead me to believe that if you put together this doubt and this question, you begin to wonder why the oil agreement was not signed in Labuan; why some people left the plane against the protocol; why the plane mysteriously crashed; why certain people left the plane just to see a cattle farm; why these said people survive to sign the agreement; why the agreement was rushed to be signed given the tragedy of such magnitude; why didn’t the state government take the opportunity to bring this to the State Legislative Assembly or the Cabinet before it was signed,” he questioned.

“It seems to me that when you look at the whole scenario before, in between and after the incident, it gives you the feeling that something is at play here, meaning, could the state government be under pressure to succumb to the demand of the federal government?”

He also questioned why would any state government or leader want to surrender or give away fundamental state resource at five per cent?

“Don’t you think this is ridiculous; where is the negotiation? I have not heard of any negotiation about the oil agreement between the state and the federal governments,” he said.

He pointed out that under Article 4 of the Petroleum Development Act, the cash payment to the federal government or the state government is subject to agreement between the parties.

“As I said before, it would be stupid of the state to simply agree to give away this fundamental state resource called oil and gas at merely a payment of five per cent. And not only that – why should the state government in this agreement that they signed even waive the five per cent royalty, meaning you not only give away the oil resources but you also give away a royalty of five per cent and accepted a cash payment of five per cent when you could have 10 per cent even if you have given away the oil for five per cent cash payment.

“So because of this, I tend to believe that there is coercion and pressure from the federal government that leads me to say that this agreement is invalid,” he said.

Meanwhile during cross-examination by Trevor, Jeffrey agreed that those present including him did not ask Tengku Razaleigh about the so-called new information as they would not want to put him in an embarrassing situation in public. He however disagreed with Trevor’s suggestion that there was no direct call from the former for re-investigation since there was already a call made by Yong and that he (Jeffrey) merely supported the call by making the statement on April 6, 2010.

To another question from Trevor, Jeffrey agreed with the counsel’s suggestion that there was an official investigation into the air crash and it was reported in the newspaper at that time.

He disagreed with Trevor’s suggestion that the reason why he and his deputy Daniel John Jambun did not proceed further to insist on the call for re-investigation was because he knew that there was no link at all by the statement of Tengku Razaleigh and the case of the air crash in relation to the plaintiff.

When suggested by Trevor that the second defendant had made a call or invitation to members of UBF which is headed by him to stand under the party in the upcoming general election, Jeffrey said: “I am not aware or seen any such invitation.”

He further disagreed with Trevor’s suggestion that it was in his interest that the second defendant did not lose this case because UBF was working together with the second defendant in the upcoming general election.

Meanwhile, when Yunof suggested that there was silence among the audience who attended Tengku Razaleigh’s talk because most of those in attendance were not yet born when the air crash happened and did not know the facts until the first defendant sensationalised what Tengku Razaleigh revealed in his introductory speech, Jeffrey said he disagreed with the suggestion.

Jeffrey also disagreed with Yunof’s suggestion that since the ownership of petroleum onshore or offshore of Sabah had already been vested into Petronas by virtue of Section 2 of the Petroleum Development Act, there was no need to sacrifice so many leaders in order to force Sabah to sign or accept the five per cent cash payment under the agreement that was supposed to have been signed on June 6, 1976.

November 23, 2011

Cows and Condos in Malaysia

Filed under: Citizenry, Malaysia, Media, news, Scandal — Tags: , , , , , , — bananachinese @ 8:06 pm

When money is entrusted by government to a national project, it means just that: use strictly for the project.

Promoters and agencies in charge this project via National Feedlot Corporation should be ashamed for the missed projected promises, deadlines and use of money to buy condos, etc instead.

I wonder if the cows at the NFC are happy about this state of affair?

I hear GE13 voters are not.

Click to view:  Cows and Condos

 

October 11, 2011

Do you know your identity?

Filed under: Citizenry, Life, Politics — Tags: , , — bananachinese @ 5:00 pm

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Generation Gen Z, Zippies : age bracket under 13
Gen Y, Millennials, Echo Boomers : age 14-29
Gen X : age 30-45
Baby Boomers : age 46-61
Traditionalists : age 62 +

http://unlockthemysteries.com/factsgenxy.aspx

September 19, 2011

Najib Razak, UMNO, BN, Pakatan Rakyat and the Internal Security Act

Filed under: Citizenry, Government, Malaysia, Parliament, Politics — Tags: , , , , , , — bananachinese @ 11:32 am

In a special televised address on eve of Malaysia Day on 15 September 2011, PM Najib Razak announced will abolish the Internal Security Act and amend a number of laws which have long been criticised as overt attempts to stifle democracy:

* Abolishment of Internal Security Act (ISA) 1960, which allows detention without trial.

* Three Emergency declarations to be lifted.

* Amendments to freedom of assembly laws, which will recognise Article 10 of the Federal Constitution but will be “strongly” against street demonstration.

* Annual renewal of publishing permits for newspapers will be replaced with a one-off licence, which can be withdrawn.

* Repeal of Banishment Act 1959 and revision of Restricted Residence Act 1933.

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Fine. Me have no problems with anybody making political promises in public. Freedom of expression, yes?

Now we await for the promise to be carried, to be made into law. Until then, no popping of the champagne bottles yet.

Me not being a grumpy sceptical, just being a citizen well aware of my constitutional rights.

Hope you be too.

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